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Customer Service Rep - ONSITE in Irvine

Job title: Customer Service Rep - ONSITE in Irvine
Contract type: Freelance
Location: Irvine, California
Discipline: Fashion
Remote: No
Reference: 404446
Contact name: Catherine Aranda
Job Published: January 01, 1970

Job description

Leading Orange County based lifestyle brand is currently looking for a Customer Service Rep to join their team! This role will work ONSITE in Irvine

Responsibilities & Qualifications:

  • Respond to customer inquiries via phone, email and chat
  • Assist customers with a variety of questions including placing orders and order status
  • Provide product information
  • Maintain up-to-date knowledge on products & promotions
  • 2+ years Customer Service experience required
  • Superior customer service and listening skills
  • Ability to multi-task
  • Passion for the lifestyle industry
  • Ability to handle difficult customers
  • Ability to express empathy to customers and work in a proactive manor to respond to their needs and concerns
  • Experience with ZenDesk, Full Circle, Shopify or related program preferred
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