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Customer Service Representative - Wholesale

Job title: Customer Service Representative - Wholesale
Contract type: Full-time
Location: City of Vernon
Discipline: Fashion
Remote: No
Reference: 421268
Contact name: Alissa Ochoa
Job Published: January 01, 1970

Job description

Customer Service Representative - Wholesale
 

Client Overview:

Our client is a popular fashion brand creating the latest apparel must-haves for every trendsetter. With their contemporary, fashion-forward, designs, you can effortlessly dress in style every day.

This role is On-site in Vernon, CA. Office will be relocated to Venice Beach in June 2022. 

Customer Service Representative Overview:

As the Customer Service Representative, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Qualifications:

• Proven related experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite
• Must have experience using full-circle and EDI
 

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