E-Commerce Customer Service Representative

Job title: E-Commerce Customer Service Representative
Contract type: Freelance
Location: Culver City
Discipline: Fashion
Remote: No
Reference: 415175
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Our client, an apparel brand,  is seeking to immediately fill a dynamic, hard-working, and service-minded E-Commerce Customer Service Representative position. 

The individual must be motivated, creative, and a forward thinking self-starter to create and manage our customers' experiences by providing exceptional service with a service heart.

Tasks & Responsibilities

  • Be able to answer, listen to, and respond to a high volume of inbound emails, calls, and chat in a composed tone that is both personable, understanding, and professional
  • Resolve customer complaints by investigating problems, creating solutions, and making recommendations to management
  • Establish and maintain working knowledge of all company products, services, and promotions by working with internal teams
  • Work closely with other departments to identify process gaps of key customer needs or customer issues and concerns
  • Experience and understanding in social media platforms such as Facebook, Twitter, and Instagram
  • Learn and maintain in-depth working knowledge of company products, systems, and processes

Preferred Education and Experience:

  • Service heart and mind is required
  • Experience in Customer Service preferred
  • Experience in E-commerce Fashion/Apparel preferred, but not required
  • Experience with call management systems
  • Must possess a strong understanding of how to use a variety of social media platforms, tools, and technologies
  • Strong communication and interpersonal skills
  • Highly organized and ability to adapt to quickly changing priorities
  • Be proactive and a self-starter who can work independently with minimal supervision but also able to work effectively within a team environment

This position is located in Culver City. They are open to a hybrid schedule. 

If you feel your experience and qualifications are  fit, please apply! 

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