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E-Commerce Manager-High End Fashion Company

Job title: E-Commerce Manager-High End Fashion Company
Contract type: Full-time
Location: Los Angeles
Discipline: Marketing
Remote: No
Reference: 417987
Contact name: Cristina Sparkman
Job Published: January 01, 1970

Job description

About the job

Luxury fashion brand is looking for an Ecommerce Manager to join a growing team. This individual should be highly entrepreneurial and be able to collaborate and thrive in a fast paced, dynamic environment.

 

Responsibilities include:

  • Site management including loading product descriptions and images, monitoring orders to ensure proper flow and assist with day-to-day operations
  • Work with web development team on site enhancements
  • Organize and manage seasonal product launch calendar
  • Site merchandising, QA web development and ad hoc report key metrics from CS perspective
  • Monitor discounts, chargebacks and be a liaison to shipping
  • Manage email support with a 24-hour turnaround time
  • Reply to customer questions regarding fit, style, product availability, pre order, promotions, return and order inquiries
  • Assist in the creation and improvement of customer service avenues such as FAQ page and chat support
  • Work with merchandising team to provide customer feedback, assist in identifying and streamlining CS processes
  • Work with external shipping (FedEx) to assist customers on lost packages and claims
  • Returns management: process returns/exchanges from the returns log and in Loop. Work with the warehouse and Ecommerce team directly on any inventory discrepancies
  • Manage TOP/sample coordination
  • Coordinate and assist with Ecommerce photoshoots
  • Ad hoc projects as needed

 

Qualifications:

  • Minimum 4 years in Ecommerce
  • Extensive experience with Shopify
  • Strong analytical and conceptual skills.
  • Ability to partner and influence.
  • Superior written and verbal communication skills.
  • Be a team player, dynamic, flexible, independent, positive and professional
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