Job description
We are seeking a Platform Specialist with a real passion for customer excellence to join our Search Ads team to help businesses with promotion and discovery across our services. Platform Specialists at our company are key contributors, responsible for building, maintaining and growing client relationships both in a pre- and post-sale capacity. We’re looking for a high-energy, collaborating, dedicated individual who is ready to take on new and exciting challenges, and make a big impact from the beginning. You have a consistent track record as an account manager in building and maintaining great relationships with performance advertisers in both the mobile and app developer space.
Key Qualifications
• Minimum of 3 years experience in a customer service capacity, successfully supporting sales and clients
• Extensive background servicing and understanding Performance Advertisers needs and expectations preferably in the search marketing ecosystem
• Strong knowledge of the mobile advertising landscape, specifically the gaming and developer space
• Familiar with the agency world, and comfortable with this interaction
Description
• Collaborate across the organization to provide a superior client experience in order to influence and drive the business forward
• Build a trusted relationship with the client, which may include developers, marketers and advertising agencies
• Collaborate with advertisers on the best and most efficient ways to optimize and maximize their campaign goals
• Use search marketing experience to drive efficiencies and steer advertiser strategy
• Build, shape and deliver campaign metrics to help grow the clients business
• Be an expert of the tools that are built to support the business
• Work closely with sales, marketing, research, product, analytical and operational teams to give guidance on what’s moving the industry
Education
• Bachelors Degree in a related field, or equivalent experience
