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Call Center Representative

Job title: Call Center Representative
Contract type: Full-time
Location: California
Industry: Retail
Remote: No
Salary: $18.00 - $22.00/hour
Reference: 450860
Contact name: Alissa Ochoa

Job description

Job Title: Call Center Representative
Location: City of Industry
Schedule: Monday - Friday, On-site
Employment Type: Full-time, Direct Hire
Salary: Up to $22 per hour

Job Description:

Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through Friday.


  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Assist customers with inquiries, concerns, and product-related questions.
  • Provide accurate information about our products and services.
  • Listen actively to customers' needs and concerns and strive to resolve issues effectively.
  • Educate customers about our products and services to enhance their overall experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members and other departments to ensure customer satisfaction.


  • Minimum of 1-2 years of experience working in a call center environment.
  • Excellent phone etiquette and communication skills.
  • Positive attitude and passion for helping customers.
  • Ability to effectively resolve customer issues and complaints.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using computer systems and navigating software applications.
  • Ability to work independently and as part of a team in a fast-paced environment.

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