Job description
Job Title: Call Center Representative
Location: City of Industry
Schedule: Monday - Friday, On-site
Employment Type: Full-time, Direct Hire
Salary: Up to $22 per hour
Job Description:
Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through Friday.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Assist customers with inquiries, concerns, and product-related questions.
- Provide accurate information about our products and services.
- Listen actively to customers' needs and concerns and strive to resolve issues effectively.
- Educate customers about our products and services to enhance their overall experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure customer satisfaction.
Requirements:
- Minimum of 1-2 years of experience working in a call center environment.
- Excellent phone etiquette and communication skills.
- Positive attitude and passion for helping customers.
- Ability to effectively resolve customer issues and complaints.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer systems and navigating software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
APPLY TODAY!
