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Customer Service Sales Operations Specialist

Job title: Customer Service Sales Operations Specialist
Contract type: Freelance
Location: City of Commerce
Industry: Fashion
Remote: No
Reference: 430888
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Our client, an Apparel brand, is looking to hire Seasonal Customer Service Sales Operations Specialists to their Wholesale team. You would be reporting to a Back Office Lead and will ensure that an excellent experience is given to every customer, every time. You will focus on resolving any order related issues.

Start Date: 10/17

End Date: 12/31

Responsibilities:

  • Ensure all back office tasks are handled quickly and accurately
  • Place replacement orders for customers when applicable
  • Issue store credits and refunds
  • Work with warehouse on fixing any address discrepancies to ensure smooth delivery
  • Investigate any problematic returns
  • Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction
  • Commit to achieving productivity and quality targets
  • Provide a personalized and memorable experience to all customers
  • Report any trending or escalated issue to management
  • Respond to customer enquiries via email, phone, live chat and social media when needed

Key Skills and Experience:

  • Excellent communication skills – verbal and written
  • Attention to detail
  • Great problem solving skills
  • Ability to work independently and as part of a team
  • Empathy
  • Selling skills
  • Outgoing personality with an ability to build rapport
  • Passion for fashion and wellness
  • Available to work weekends, holidays and/or on rotating shifts
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