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E-Comm Customer Service Rep

Job title: E-Comm Customer Service Rep
Contract type: Full-time
Location: Los Angeles
Industry: Fashion
Remote: No
Salary: $22-23/hr.
Reference: 447158
Contact name: Lexy Hartwell

Job description

Luxury client is looking to hire a E-Comm Customer Service Rep to join their team!

This is a Temp to Hire opportunity.
Hybrid work schedule: 4 days a week onsite (Mon-Tues & Thur-Fri), 1 day a week remote (Wed)
Location: Los Angeles, CA 90038

Responsibilities include, but are not limited to: 
  • Interacting with customers and handling customer queries and complaints in a timely manner.
  • Communicate with customers through various channels including Email/Zendesk, SMS, and telephone.
  • Process orders, returns, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Work within the CXT program to keep customer profiles, contact, and billing information up to date always.
  • Maintaining excellent and positive relationships with customers.
  • Make customer calls and work independently with customers.
  • Create and follow a call plan for new clients.
  • Execute best practices that align with company Culture and Values.
  • Maintain new and current product knowledge so that you can answer customer questions.
  • Communicate and coordinate with internal partners as necessary.

  • Experience using Zendesk AND Shopify.
  • Proven related experience within E-Commerce Customer Service within a luxury or apparel-based company.
  • Strong written communication and customer service skills.
  • Must have the ability to stay calm when customers are stressed or upset.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Excellent attention to detail and communication skills.
  • Team player willing to wear many hats.
Expired job