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E-Commerce Customer Service Representative

Job title: E-Commerce Customer Service Representative
Contract type: Full-time
Location: California
Industry: Retail
Remote: No
Salary: 21.50
Reference: 450860
Contact name: Lexy Hartwell

Job description

Our client is seeking E-Commerce Customer Service Representatives to join their growing team! As the ideal candidate, you will have an analytical and upbeat attitude while managing a variety of tasks. You will also understand the importance of providing accurate information while remaining attentive to all customers.

This is a full-time, Direct Hire role located in City of Industry, CA 91745 and is an ONSITE based position.
Rate: up to $21/hr DOE

In this role, you will be able to successfully manage customer service requests and gain insightful experience in a fast-growing industry! 

  • Handle anywhere from 75-90 inbound calls and evaluate calls between new and current clients.
  • Transfer current customers to sales and assist new leads, taking down vital information.
  • Performs numerous order processing and order update tasks for sales on behalf of warehouse and office.
  • Process orders and customer service requests both via phone and email.
  • Update customers with information on their status with Corporate Billing, receipts, tracking information, etc.
  • Learn company product line to accurately provide current product information.
  • Be attentive to customer’s request and follow through effectively.
  • Develops and maintains a positive and respectful work environment.
  • Assists customers in the showroom with will-call orders.
  • Handle customer issues and questions.
  • May perform additional duties as assigned.
  • Prior Customer Service Experience.
  • 2-3 years of experience working with a large company with a catalog of products with SKU.
  • Computer skills, such as Excel, Word and Outlook are a must.
  • Experience using Zendesk, Gorgias or Shopify is a PLUS! 
  • Strong communication skills internally with the team and externally with customers.
  • Deadline and detail-oriented where maintaining a schedule is a priority.
  • Experience working in a business-to-business environment.
  • Experience working in a large organization with a large volume of customers and accounts.
  • Must have a high school diploma.
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