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Ecommerce Manager-CRM 

Job title: Ecommerce Manager-CRM 
Contract type: Full-time
Location: El Segundo
Industry: Beauty
Remote: No
Reference: 443991
Contact name: Shelby Glass

Job description

Ecommerce Manager-CRM 

Hybrid in Los Angeles 
FT/Direct Hire 

Our client a leading clean beauty brand is looking for an experienced Ecommerce Manager to lead retention marketing and site asset management. 

Day to Day:
•    Develop and maintain content calendar including email, sms, and site marketing assets.
•    Own Email & SMS KPIs including sales, campaign performance, and list growth
•    Own end-to-end execution of email, sms, and site content; ideation, brief writing, building, testing, and scheduling.
•    Conduct Weekly/Monthly/Quarterly E-commerce reporting and share key learnings with the broader team.
•    Build and execute a testing plan for email/sms 
•    Day to day liaison with Creative team including graphic design and editorial partners
•    Develop lifecycle and CRM strategies that increase customer LTV and Return Rate.

•    3+ years of e-commerce analytics experience required.
•    2-3 years of SMS and Email Marketing experience required.
•    Proven full-time experience conceptualizing, launching and optimizing consumer-facing Emails and SMS campaigns.
•    Strong understanding of the customer lifecycle and segmentation strategies.
•    Previous experience working in Klaviyo, Shopify, Attentive and/or Postscript 
•    Experience working in Beauty or related field preferred.
•    Basic knowledge of Shopify is a plus.
•    Excellent oral, written, and interpersonal skills, with the ability to identify and respond to situations quickly.
•    Performance mindset with demonstrated capabilities in developing insight-led test and learn approaches to deliver business impact.
•    Self-manages to timelines and can manage multiple projects simultaneously.
•    Ability to partner broadly across an organization creating strong, supportive relationships.
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