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Help Desk Technician

Job title: Help Desk Technician
Contract type: Full-time
Location: Melville
Industry:
Remote: No
Reference: 464429
Contact name: Melissa Landy

Job description

24 Seven, a leading global staffing provider based in New York is looking for an internal Help Desk Technician  to support remote staff. This position will report to the Director of I.T

**The ideal candidate will need to report to the Melville, NY office once per month**


Position Responsibility:
 
  • Function at multiple capacities, remotely, in a first level technical support role to internal users and users in external office locations
  • Diagnose, troubleshoot, resolve or escalate workstation problems in a competent and professional manner.
  • Support all end users with CRM application requests/issues
  • Install, troubleshoot, and prepare computer hardware and software for all employees.
  • Diagnose, troubleshoot and escalate local and remote office LAN issues.
  • Maintain support requests within the corporate ticketing system

Required Skills
 
  • Knowledge of MS Office, Outlook, Acrobat, Antivirus Software
  • Self-motivated and energetic
  • Ability to quickly diagnose problems and effectively communicate solutions in a user-friendly language.
  • Exceptional customer service and phone skills.
  • Excellent problem solver
  • One year of IT experience in a technical support or break/fix role.
  • Familiarity with Windows and Mac OS
  • Strong customer service experience and / or skills
  • Ability to lift 25-30lbs


Pluses
 
  • Windows 10/11 & Mac OS familiarity / experience
  • Familiarity with Zoom
  • Office365 Admin
  • Positive attitude / Willingness to learn
  • Experience working with remote users
  • In person or call center technical support
  • A+ certification


Salary DOE $45-55K
Benefits
PTO
401K option
Full time remote / telecommuting

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