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Conversational Designer

Job title: Conversational Designer
Contract type: Freelance
Location: Toronto
Remote: No
Reference: 462840
Contact name: Larissa Ellicott

Job description

Conversational Designer Overview:

Are you a curious thinker with innovative ideas on how to help customers with digital solutions? Our client is looking for a Conversational Designer to help them bring their Mobile App to the next level

Conversational Designer Responsibilities:

• Creating engaging and natural interactions inspired by human conversation to help customers navigate through online banking transactions 
• Participating in design sprints to ideate, conceptualize, test, prototype and building conversational flows using a comprehensive chat bot conversational mapping tool; Amazon Lex 
• Gain feedback from various stakeholders and LOB’s to iterate and gain alignment
• Liase with Product Owners and Content Strategists to coordinate and build out conversations relating to their app features and components 
• Engage with our stakeholders and development team to hand over new releases
• Engage and collaborate with the UX and User Research team to identify new research and testing opportunities 
• Help define and meet performance goals with product partners
• Review and manage content submissions from stakeholders and other team members, and tracking content updates.

Conversational Designer Qualifications:

• 5+ years in UX writing, content design, or content writing
• Extensive experience in flow designing, linguistics and building conversations around use cases
• An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram or logic mapping 
• Familiarity with Content Management Systems (CMS) and HTML knowledge
• Familiarity with tools like JIRA and Confluence
• Proficient in using Excel Apply for this job