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CRM Associate

Job title: CRM Associate
Contract type: Full-time
Location: Los Angeles
Industry:
Remote: No
Reference: 422919
Contact name: Shelby Glass
Job Published: January 01, 1970

Job description

What You'll Do:
  • Develop monthly and annual forecasts and report on performance against plan(s)
  • Identify, create and optimize key customer segments and build strategies that maximize the revenue potential of each key segment, driving company kpis
  • Lead the development and execution of partner branding and demand generation initiatives, aligning closely with key stakeholders across marketing and design, to create and coordinate campaigns that drive demand.
  • Experienced at building and optimizing audience segmentation
  • Establish and track monthly and weekly KPI targets for channels and initiatives.
  • Own the development of online CRM programs that drive measurable results and engagement
  • QA, segment and schedule email, push, SMS, and in-app messaging for all CRM efforts
  • Track monthly and weekly KPI targets for all channels and campaigns
  •  Identify and execute testing opportunities within CRM to drive growth and revenue.
What You Have:
  •  4+ years of experience managing CRM, partner marketing, customer analytics and user segmentation.
  • Successful track record for building customer segments and workflows that drive long term retention.
  • Ability to work independently, while also able to build strong internal relationships and consensus on critical initiatives.
  • Data-driven decision maker with an ability to prioritize time and resources based on business impact.
  • Experience with analytics, targeting, segmentation, and reporting.
  • Ability to lead both complex technical conversations with tech teams as well as distill and simplify those complex conversations for non-technical audiences.
  • Highly knowledgeable with CRM tools and HTML.
  • Excellent skill set around CRM tools, Shopify, TapCart, Klaviyo & Attentive highly preferred
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