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Customer Relations Manager - Onsite

Job title: Customer Relations Manager - Onsite
Contract type: Full-time
Location: Irvine, CA
Industry:
Remote: No
Reference: 401893
Contact name: Terin Trudeau
Job Published: January 01, 1970

Job description

Our Client, a growing Home Décor & Interior Design Company is looking for an experienced Customer Service Manager to lead our customer relations team. This fast-paced environment offers an exciting opportunity to be part of a highly successful team.

Responsibilities

• Defines and provides oversight regarding the achievement of customer service goals and objectives.

• Works to create and monitor customer service policies and procedures to ensure a highly efficient and customer service-oriented workplace as well as compliance with company expectations.

• Directs Customer Relations Team as needed to accomplish goals and resolve basic and complicated problems, issues and/or questions from both internal and external customers proactively preventing negative service trends.

• Studies and standardizes procedures to improve efficiency of the Customer Relations Team.

• Ensure Customer Relations Team productivity and quality goals are met daily.

• Interact with sales reps, customers, team members, and internal departments to gather information and manage systems for order entry, support of sales, and increase operational efficiency.

• Develop staffing strategies to cover fluctuating workloads.

• Monitor process flows and develop enhancements.

• Participating in business meetings, developing, and driving strategies and programs which improve the efficiency of the Customer Relations Team and profitability of the organization.

• High volume detailed administrative/clerical functions.

• Effectively partner and build productive working relationships with direct reports, peers, leadership and other departments.

• Maintains harmony among workers and resolves grievances. Works proactively to promote teamwork at all levels of the company.

Requirements

• Highly developed sense of integrity and commitment to customer satisfaction.

• Demonstrated passion for excellence with respect to treating and caring for customers.

• Detail oriented

• Ability to communicate clearly and professionally, both verbally and in writing.

• Have a pleasant, patient, and friendly attitude.

• Strong decision making and analytical abilities.

• Strong detail orientation and communication/listening skills.

• Willingness to work a flexible schedule and occasional overtime when needed.

Expired job
Expired job

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