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Project Manager

Job title: Project Manager
Contract type: Full-time
Location: San Jose
Remote: No
Salary: $70,000/year - $90,000/year
Reference: 462619
Contact name: David DiBella

Job description

As a Project Manager, youll lead the day to day relationships & projects from  our membership and ad-hoc client accounts. Responsibilities include Account retention, project team oversight, project scoping, proposals and project management.

Your goals are:
1.   Deliver high  quality design projects that exceed client expectations and meet profitability goals.
2.   Nurture, retain and grow your  client relationships, including regular account check ins to identify project opportunities
3.  Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.

You will primarily work with membership accounts and premium level creative projects:
1.   Accounts that have signed a quarterly / annual membership 
2.   Accounts that have the potential to spend a recurring    $5K on a monthly basis.
3.  Overall management of    $1M of account and project revenue per year

Role & Responsibilities:

?   Deliver high quality design projects that meet and exceed client expectations:
?    Discuss upcoming projects with clients: build  budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
?    Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
?   Work with Design Directors as needed on creative scoping and direction
?    Manage allocation of projects across design team to hit deadlines, budget and quality goals
?    Direct and support designers so they can deliver great design, on brand and hitting brief requirements
?    Review projects before delivery, ensuring they meet the brief, follow  the brand and are free from  QC errors
?    Resolve projects that get in trouble through proactive communication with clients, and direction to team
?    Deliver an overall impressive experience that makes clients share with their friends and colleagues
?   Obtain PO / SOWs as needed to secure projects
?   Keep on top of utilization to ensure design is delivered profitably
?   Ability to manage complex projects / programs $20 30K   in revenue)

?   Nurture, retain and grow your client relationships:
?   Help new users through their first projects
?   Build strong relationships with clients and proactively keep in touch
?   Lead quarterly status updates and keep current on client goals
?    Lead weekly or monthly meetings to align on project needs that meet retainer budgets
?    Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
?    Create strategies with your  clients to help them get impact from  design across their teams and provide us with visibility of pipeline
?   Renew membership contracts

?    Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability  to scale and keep up with growth as needed.
?   Daily standups with core team to align on priorities and get best impact &
motivation from  the team
?   Recruit and hire team members as needed to keep up with growth
?   Manage 3 5    designers/QC
?   Train designers on member / enterprise brands


?    4   years of project management experience in a creative agency or related organization
?   Strong creative and design sense - you  know what good looks like!

?   Proven ability to solve problems creatively

?   Experience seeing projects through the full life cycle

?   Strong interpersonal and communication skills and extremely resourceful

?    Proven ability to complete projects according to outlined scope, budget, and timeline
?   Demonstrable problem-solving project management experience and skills
?   Strong organizational, time management, and  verbal  and  written communication skills
?   Ability to manage multiple projects simultaneously
?   Familiarity with Adobe  suite  of products, strong knowledge of Google/Microsoft

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