UX Director - FT Staff (REMOTE)

Job title: UX Director - FT Staff (REMOTE)
Contract type: Full-time
Location: Newark
Discipline: Technology
Remote: Yes
Reference: 423631
Contact name: Georgia Marogiannis
Job Published: January 01, 1970

Job description

Title: UX Director

Our client is a Fortune 500 fintech company providing investment management, insurance and retirement planning globally. They are seeking to hire a UX Director to work on new and existing mobile and web products while working closely with the design systems team.

Main responsibilities:

-Manage large volume and provide senior oversight and presence with senior leadership teams

-Direct and lead design across a broad list of stakeholder to ensure adoption of the the design system and consistency in execution.

-Analyze issues within experiences and identify root causes for issue.

-Understand customer needs and identify where separate interactions should come together as one that meets that need

-Understand the core Human-Centered, Design Thinking framework of an experience and lead the design of targeted improvements to that framework that accommodates new and improved process refinements

-Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey

-Put forward new cases for designs improvements and optimization based on insights and new trends

-Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points

-Strategically engage and align with technology, marketing and product stakeholders

-Run and lead active collaborative workshops

-Identify opportunities for cost reduction and improvement within an existing service

-Clearly identify and document Design goals tied to business and customer outcomes.

-Document UX / CX risks to build cases to promote change

-Understands and communicate UX metrics and KPI's


Skills and experience:

-8+ years in a senior level or equivalent experience design role

-Combination of agency and corporate environment experience and or FinTech experience a plus.

-Uses a systems approach to design

-Mature experience sketching, mapping, documenting, prototyping strategic customer experience approaches and processes

-Solid understanding of Information Architecture, taxonomy, language and content matrixes

-Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand

-Demonstrable experience of how to interpret qualitative and quantitative research

-Understand the possibilities and limitations current vs future experience outcomes

-Working collectively and autonomously with cross-functional teams

-A design related degree or relevant experience in designing products and services

-Excellent ability to translate reports, outputs and outcomes into compelling written presentations

-Work in lean and or agile environments


Tools: Adobe XD, Air Table, ZeroHeight, InVision, Adobe CC, Keynote, Microsoft Teams and or Slack, UserZoom


For consideration please apply with your most recent resume and portfolio link.


Apply for this job