Job description
Account Coordinator
Account Coordinator Overview:
As Account Coordinator, you will concentrate on building a trusted relationship with the company’s clients to provide them with full support and manage their business-related needs.
Account Coordinator Responsibilities:
· Manage client relationships by acting as client’s main point of contact and realizing client business objectives.
· Build and strengthen client relationships by advocating on their behalf, ensuring their business goals are met.
· Develop a thorough understanding of service offerings to identify cross-selling and upselling opportunities to clients.
· Oversee the daily flow of tasks across internal teams involved in handling client projects.
· Maintain accurate client records, keep track of any contract updates and renewals, handle requests from clients and address their needs.
· Support contract obligations by optimizing quality planning to ensure high quality of deliverables and realize client business outcomes.
· Meet regularly with other team members to discuss project progress and improve upon business delivery goals.
· Work with leadership to conceive client projects and ensure projects receive internal resources and services that are within client budget.
· Generate progress reports for clients and internal leadership, and co-lead weekly client briefings.
· Be an integrative part of the company culture, upholding company values by providing best-in-class client support.
Account Coordinator Requirements:
- Bachelor’s degree in marketing or business OR three or more years’ experience in administrative management, marketing, advertising, performance improvement or financial services industry.
- Working knowledge of word processing applications; Microsoft Office and Salesforce.com knowledge preferred.
- Demonstrated business communication experience – written, verbal and presentation skills. Ability to interact with all levels of client management.
- Ability to analyze problems and procedures, evaluate alternatives and recommend best course of action.
- Excellent interpersonal skills with the ability to delegate and work effectively as a leader within a team environment.
- Maintain a high level of organization and detail orientation.
- Exhibit a strong work ethic.
- Exhibit professional conduct within and outside office while conducting company business.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.