Job description
Timing: Start ASAP
Duration: Ongoing full-time
Hours per week: 40+
Salary: $90-100K DOE
Location: Southfield, MI (onsite at least 1-3 days per week)
Our client, a boutique digital + branding agency, is seeking an Account Supervisor (official title: Director of Client Services). This is a hybrid role, with the expectation of being on site in their Southfield, MI office 3 days a week.
The Account Supervisor / Director of Client Services serves as the lead and chief advocate for all of the agency’s accounts and the Client Services department team members. The role requires strategic thinking, strong leadership capabilities, clear communication, and a sharp eye for detail. They oversee the management of all accounts and billing with the goal of satisfaction, retention and expansion of all clients. The role provides strategic guidance for growth and development of the Client Services department team members and actively identifies ways to improve process and efficiency
Ideal Account Supervisor / Director of Client Services candidates will have:
- At least 6+ years agency account management and leadership experience.
- Strong digital agency experience is a plus, along with a wealth of knowledge about website development
- Completely familiar with branding/advertising, web technologies, PR and social media
- Experience managing, growing and inspiring team members
- Effectively balance the dual expectations of clients and the agency
- Ability to anticipate potential relationship or expectation issues within an account and or team/team member and resolve them as needed for the agency
- Skilled presenter, able to create and deliver presentations and proposals
- Agency and client-facing experience is an absolute requirement
Job Responsibilities
- Manage and grow the agency’s Client Services Department and accounts
- Oversee and manage client billing and revenue
- Identify new processes to better the department, client experience and agency as a whole
- Proactively identifies issues and risks, escalating them where appropriate
- Identify and facilitate organic growth opportunities with existing clients
- Mentor and develop team members and facilitate performance reviews
- Support new business development
- Work closely with cross-functional team leads
- Establish and communicate clear, achievable objectives to team
- Understand project timelines, scope and billing requirements for each client
- Effectively and efficiently facilitate and run client and team meetings
- Oversee client estimates and billings
*This is a hybrid role. Please do not apply if you are unable to commute to their office in the Detroit area and/or live out state*