LinkedIn Ad

Client Relations Manager - Furniture/Interior Design

Job title: Client Relations Manager - Furniture/Interior Design
Contract type: Full-time
Location: West Hollywood
Discipline: Retail
Remote: No
Salary: $70,000/year - $80,000/year
Reference: 464349
Contact name: Alissa Ochoa

Job description

Our client a well-known interior design and furniture company is hiring a Client Relations Manager to join their West Hollywood team! 

Location: West Hollywood, Los Angeles, CA

Salary: $70,000 - $80,000 per year

Type: Full-time Direct Hire 

In this position, you'll serve as a product and service expert, crafting narratives for each of our distinctive pieces. Your goal is to deliver a world-class client experience, guiding them seamlessly through the entire sales journey from order placement to delivery.


•    Manage customer experience requests end-to-end including, but not limited to, order status updates, damages, and returns in an organized and timely fashion 
•    Ensure that all customer inquiries, via telephone, email, or in person are being responded to in a manner reflective of the brand, and in accordance with company established processes and procedures
•    Work cross-functionally to answer and process customer inquiries alongside Product Design, Production, Digital and Fulfillment 
•    Facilitate the brand's client experience and become an expert on educating clients on each product’s story and details 
•    Own and update weekly customer experience reporting and distill action items and highlights for management
•    Attend meetings, participate in product trainings, share information amongst peers and utilize the web and catalog to foster constant growth of product knowledge base 
•    Collaborate with fellow associates and promote a positive team spirit

Ideal Experience 
•    2+ years in retail sales or customer success experience, ideally in luxury furniture/interior design
•    Ability to identify client needs, problem solve and understand/explain product features and benefits 
•    Highly organized and able to prioritize in a fast paced environment
•    Independent but knows when to leverage management for complex issues and prioritization
•    Outstanding customer service skills and problem-solving ability
•    Professional phone & email etiquette
•    Capable of learning new systems quickly
•    Netsuite and/or Zendesk experience a plus

Apply for this job