Job description
Responsibilities
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Build strong personalized customer engagement through consistent follow through and relationship building
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Provide customized virtual and in-person styling services within our client’s customer segmentations
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Maintain and build a book of client business through various outreach methods
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Provide a premier customer experience at all times
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Reach and exceed individual and store sales targets and KPIs
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Expert on product and brand knowledge
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Proactive in outreach to customers regarding new product launches and brand information
Operations
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Complete all store transactions - purchases, returns, exchanges
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Process and receive stock transfers
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Organize, maintain, and clean the store and stockroom
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Merchandise the sales floor with direction from manager and product team
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Open and close store and follow all processes and procedures when Store Manager is not on duty
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Give back as part of our client’s Community (help teammates during peak season, support retail events, volunteer + community events)
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Responsibilities may change based on business needs
Requirements
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2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus
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Connection to our client’s Fewer, Better Ethos
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Team player who thrives in fast paced environments
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Professional attitude and customer service focused
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Dependable with all store responsibilities
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Flexible, adaptable, and willing to jump in and help
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Strong leadership, organization, written and verbal communication skills
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Capable of handling difficult customer conversations
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Technology savvy
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Flexible work schedule - must be available to work weekends, evenings, events, holidays
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Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs
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Follow current COVID-19 safety protocols (even if fully vaccinated)
