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Clienteling Lead

Job title: Clienteling Lead
Contract type: Full-time
Location: San Francisco
Discipline: Retail
Remote: No
Salary: $24-$26/hour
Reference: 439296
Contact name: Anne Greenwald
Job Published: January 01, 1970

Job description

Responsibilities


  • Build strong personalized customer engagement through consistent follow through and relationship building

  • Provide customized virtual and in-person styling services within our client’s customer segmentations

  • Maintain and build a book of client business through various outreach methods

  • Provide a premier customer experience at all times

  • Reach and exceed individual and store sales targets and KPIs

  • Expert on product and brand knowledge

  • Proactive in outreach to customers regarding new product launches and brand information

 

Operations

 
  • Complete all store transactions - purchases, returns, exchanges

  • Process and receive stock transfers

  • Organize, maintain, and clean the store and stockroom

  • Merchandise the sales floor with direction from manager and product team

  • Open and close store and follow all processes and procedures when Store Manager is not on duty

  • Give back as part of our client’s Community (help teammates during peak season, support retail events, volunteer + community events)

  • Responsibilities may change based on business needs

 

Requirements

 
  • 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus

  • Connection to our client’s Fewer, Better Ethos

  • Team player who thrives in fast paced environments

  • Professional attitude and customer service focused

  • Dependable with all store responsibilities

  • Flexible, adaptable, and willing to jump in and help

  • Strong leadership, organization, written and verbal communication skills

  • Capable of handling difficult customer conversations

  • Technology savvy

  • Flexible work schedule - must be available to work weekends, evenings, events, holidays

  • Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs

  • Follow current COVID-19 safety protocols (even if fully vaccinated)

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