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Customer Service Associate

Job title: Customer Service Associate
Contract type: Freelance
Location: Cypress
Industry: Fashion
Remote: No
Reference: 426389
Contact name: Catherine Aranda
Job Published: January 01, 1970

Job description

Leading Orange County based lifestyle brand is currently looking for a Customer Service Associate to join their team! This role is hybrid - 3 days onsite and 2 days remote

 

*Only local candidates will be considered

 

Responsibilities & Qualifications:

  • Communicate daily with assigned customers / accounts and sales reps via phone and email
  • Manage orders for assigned customers / accounts from initial order placement through to fulfillment
  • Assist accounts with a variety of questions including placing orders and order status
  • Process cancelations, returns and credits
  • Run and produce reports as needed
  • Maintain up-to-date knowledge on products, timelines, delays, etc
  • 2+ years Customer Service experience required working with accounts and sales reps
  • Superior customer service and listening skills
  • Ability to multi-task, problem solve and stay organized
  • Passion for the lifestyle industry
  • Experience with SAP preferred
  • Experience with Microsoft Office
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