Job descriptionTitle: Digital Platform Project Manager
Location: Hybrid (up to 2 days per week onsite)
Rate: 40 -50 per hour
Manages the day-to-day operations for in-store digital marketing programs, expertly handling requests
Supports the strategy, operations, and implementation for new digital retail program launches in a continually changing retail environment.
Maintains a collaborative relationship with digital partners (third-party vendors/agencies) and serves as a main point of contact for existing in-store digital programs.
Works closely with agencies/vendors to estimate level of effort for projects and ensuring agreed upon projects are delivered on time and on budget.
Develops business requirements, creative briefs, SOWs, and other project-related documentation to provide internal and external partners with clear and accurate direction.
Coordinates with Digital Platform Content Specialists on content implementation to create an intuitive consumer experience consistent with brand standards and other online/offline platforms. Supports the implementation of new features and content
Works with digital partners to recommend enhancements to the customer experience (UX), provides feedback on design directions, and works with management for sign-off on the recommended direction.
Supports merchandising, socialization, and training of new platforms, features, and content with SOA stakeholders, field personnel, and retailers.
Monitors vendor performance and works with In-Store Digital Platform Manager and vendor to improve processes as needed.
Acts as the primary point person to oversee technical troubleshooting of platforms as needed, working closely with vendor technical support and field teams to quickly and successfully remedy retailer issues.
Supports customized digital experiences at enthusiast gatherings, auto-shows, activations, and life-style events.
Required Skills and Abilities
Must be customer and retailer-focused to support the development of solutions that truly add value to the retail experience
Ability to contend with multiple projects concurrently and manage various responsibilities with minimal supervision.
Passionate and self-driven team player with the ability to influence others.
Ability to thrive within cross-functional teams to solve problems and drive results.
Basic knowledge of troubleshooting computer, audio/visual, and networking challenges as and when they arise
Analytical orientation and ability to focus on details.
Skilled communicator with all organizational levels (internal and external); ability to persuade and influence when appropriate. Maintains current and relevant expertise of user experience (UX) best practices
Able to travel for work when necessary up to 10%