Job description
The Director of Logistics will act as the first point of contact for all shipments to ensure that all shipments are handled proactively and professionally. They will be expected to perform and complete daily operational tasks to meet and exceed customers' expectations in compliance with all relevant regulations and company targets.
Responsibilities:
• Manage and direct the operations of logistics and distribution center to support all business needs.
• Oversee the day-to-day operations of the distribution centers, including visits twice a week to our warehouse in Hesperia.
• Act as the building facility manager including overseeing security and ensuring a safe operating environment of the building for all staff and visitors.
• Work closing with Human Resources to facilitate all employee
• Manage daily business with overseas vendors in but not limited to Asia, Europe, South America, and the US.
• Organizing company documentation to meet corporate financial and customer audit requirements.
• Direct and manage physical inventory audits to highest specifications.
• Managing logistics and inventory strategies to achieve synergy across the operation.
• Lead divisional flow-forecasting activities.
• Ensure all production schedules are met, and finished goods are delivered on time to port and/or warehouse.
• Oversee 3PL's (HK and Italy).
• Review purchase orders and shipping documents to ensure accuracy.
• Collaborate closely with merchandising, quality, and planning/inventory teams daily.
• Partnering closely with the Production Team to manage suppliers and problem solve.
• Track and fix shipment errors and exceptions (HTS codes, customs hold, document declarations, etc.).
• Manage day-to-day interactions with contracted external service providers and analyze their performance for improvement.
• Find new resources to expand shipping capacity and efficiency, including negotiating with carriers, brokers, and other 3PL's.
• Book domestic shipments.
• Review and ensure all bills of ocean freight, air cargo, and other related invoices are accurate and processed in time.
• Analyzing data and recommending strategies to ensure optimal supply chain execution.
• Analyze information related to shipments, production capacity, purchasing plan, cost negotiations, tariffs, and customs duties.
• Communicate and interact with our US office, carriers, vendors, and customers, as well as internal/external warehouse team members and customer service representatives, to ensure proper order status, delivery, arrangements, and service.
• Create best practices and SOP for all imports domestic and exporting shipping via carrier, air, ocean, or rail.
• Oversee that all goods are received in Net Suite on time by all warehouses.
• Responsible for onboarding new freight forwarders and all factory shipment arrangement training.
• Trace, track, and expedite shipping/delivery processes, including arrival notice data, entry, rate verification, ISF filing, Customs documentation, and others.
• Organize shipping and receiving files manually and electronically.
• Work with accounting department and customs broker to ensure shipments are cleared on time.
• Coordinate deliveries for all new orders, raw material or finished goods, and/or repair products.
• Responsible for any delivery problems and/or delays to ensure our shipments will be delivered successfully, including identifying and troubleshooting all transportation-related jobs. Qualifications:
• At least 5 years of experience in FASHION import logistics environment
• Familiar with VAT and international importation laws
• Experience with handling multiple tasks while maintaining attention to detail and organization
• Must be strong in Microsoft Excel
• NetSuite experience is a PLUS
• Bilingual is a plus, Chinese and English
• Excellent time managing skills
• Must have a positive attitude and outlook and results-driven
• Strong working knowledge of the industry and brand landscape
• Experience working with a high-performing team in a fast-paced environment
• College degree required