Job description
Job Title: E-commerce Customer Service Representative
We're actively seeking talented individuals for e-commerce customer service roles with leading companies in fashion, beauty, wellness, entertainment, and beyond. If you're on the lookout for new opportunities and want to stay updated on the latest openings in this field, submit your resume for this role. We'll ensure you're connected with exciting prospects as they arise, paving the way for potential future collaborations.Job Overview: As an E-commerce Customer Service Representative, you will be responsible for delivering exceptional customer service to our online shoppers. You will interact with customers via various channels, including email, chat, and phone, to resolve inquiries, provide product information, process orders, and address any concerns or complaints promptly and professionally. The ideal candidate will have strong communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced online retail environment.
Responsibilities:
- Respond promptly and courteously to customer inquiries via email, chat, and phone.
- Provide accurate information about products, pricing, availability, and shipping.
- Assist customers with order placement, modifications, cancellations, and returns.
- Troubleshoot and resolve customer issues, including but not limited to order discrepancies, payment problems, and shipping delays.
- Collaborate with other departments, such as logistics and sales, to ensure timely resolution of customer concerns.
- Process refunds, exchanges, and replacements according to company policies and procedures.
- Maintain detailed records of customer interactions, transactions, and inquiries.
- Continuously strive to improve customer satisfaction and loyalty through proactive communication and problem-solving.
- Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.
- Identify opportunities for process improvement and contribute to the development of customer service strategies and best practices.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Prior experience in customer service, preferably in an e-commerce or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer service software, CRM systems,such as Zendesk, Shopify, Gorgias and other relevant tools.
- Empathy and patience when dealing with challenging situations or irate customers.
- Flexibility to work evenings, weekends, and holidays as needed.
- Attention to detail and accuracy in order processing and data entry.
- A positive attitude and a willingness to learn and adapt to changing customer needs and business requirements.
Please submit your resume!
