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E-Commerce Customer Service Rep - HYBRID

Job title: E-Commerce Customer Service Rep - HYBRID
Contract type: Full-time
Location: Burbank
Discipline: Beauty
Remote: No
Salary: $20-22/hr.
Reference: 440768
Contact name: Lexy Hartwell

Job description

Our client, a Beauty/Merch brand, is looking to hire an E-Commerce Customer Service Rep to join their team! As the Customer Service Rep, you will be responsible for providing exceptional customer service to customers via e-mail. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

*PLEASE NOTE Schedule for this position: Mon-Thur is onsite, remote on Fridays.

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly

• Proficient with Microsoft Office Suite
• Experience Shopify a plus!
• Proven related experience within E-Commerce Customer Service
• Strong written communication and customer service skills
Expired job