Job descriptionWomen’s Apparel Brand located in DTLA is looking to hire an eCommerce Customer Service Specialist to join their CX team!
*This is a flexible hybrid role – most of the work is remote but they need someone who is flexible to come into their office in DTLA for meetings from time to time.
•Work hand-in-hand with current customer service team members, ensuring excellent customer relations across omnichannel platforms.
•Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience
•Troubleshoot and resolve customer issues with orders, exchanges, returns, ect with grace and efficiency.
•Develop a strong understanding of product line and company voice, constantly leveraging to create up-selling + cross-selling opportunities
•Identify and grow relationships with VIP customers, with personalized service and individual outreach
•Create on-brand packages and content on an as-needed basis
•Maintain reporting, tracking, and systems.
•Represent the core values of the brand, and act as a brand ambassador in all communications
Skills And Qualifications
•Working knowledge of: Microsoft OS, Shopify, Full Circle (or other ERP system), and all social media platforms
•Fashion or E-Commerce experience recommended
•Ability to think outside the box and question everything, with a keen eye for detail
•Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure
•Ability to multitask and self-manage
•A high level of integrity in all that you do, in and out of work
•Ability to collaborate and comfortable communicating with other teams to find solutions
•Strong verbal and written skills
•2+ years of omnichannel customer service in a like-minded environment (luxury, both wholesale and DTC) preferred