Job description
An awesome client specializing in unique farm-fresh floral bouquet is seeking a Floral Operations Lead!
The Floral Operations Lead is responsible for coordinating and directing the successful, efficient, and profitable operation of store florals in order to achieve The Retail business objectives.
This position requires strong interpersonal and communications skills, business acumen, and an entrepreneurial spirit that exercises creative and resourceful decision making and independent judgement to affect business in impactful ways and ensure the operates in the best interest of the company while maximizing potential. The Floral Operations Lead manages The staff and provides thoughtful leadership to each employee. The Lead works to achieve goals and serves as an advocate on behalf of the needs of the store in all HQ communications and functions that impact the space.
Operating within a partnership space, we place great importance on maintaining respectful and positive relationships with our partners while delivering exceptional customer experiences.
Responsibilities:
· Manage all operational aspects of the store, including sales, clienteling, cashiering, visual standards, and inventory operations
· Oversee the retail team, leading the interviewing, onboarding, and training processes for new hires. Manage the store’s succession planning and identify, recognize, and develop employees to build a strong team
· Showcase in-depth knowledge and understanding of the brand, its history, product offerings, and cross-channel promotions
· Drive plans to exceed daily, weekly, monthly, and annual sales targets and key performance indicator (KPI) goals
· Communicate goals and strategies to all team members, ensuring their accountability in meeting productivity expectations
· Elevate the customer service experience within the store, promptly addressing all customer grievances in alignment with company policies
· ·Ensure the timely execution of all merchandising and visual initiatives, providing feedback to the Corporate Retail Team regarding the store’s merchandising needs based on trends and market analysis
· Maintain inventory and oversee the timely completion of all inventory-related tasks, procedures, and operations, making sure all operational tools and requirements necessary for the store’s daily opening and closing are available and performed accurately
· Drive and lead execution of in-store, wedding, classes and local business sales by promoting our floral designs and custom arrangements to meet customer preferences
· Ensure the store’s arrangements adhere to our high-quality standards
· Act as a liaison representing within the community, fostering positive relationships with partners and customers
Please apply!