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Gaming Community Manager - Full Time & Hybrid

Job title: Gaming Community Manager - Full Time & Hybrid
Contract type: Full-time
Location: El Segundo
Discipline: Creative
Remote: No
Salary: $60,000
Reference: 463973
Contact name: Maria Alberto

Job description

Our client, a gaming agency, is looking for support on Community Management. This will be full time/direct hire and hybrid to El Segundo. 

Ideal candidates are Gamers, with experience with Live Stream, Moderator and can draft patch notes! This role includes moderating and monitoring all community channels, designing community engagement programs and reporting community issues. The Community Manager – PC also update game websites including generating and publishing web content.

Job Responsibilities
  • Represent a voice for the players by providing comprehensive qualitative and quantitative reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs efficiently and effectively
  • Foster a positive and inclusive environment for our players by constantly monitoring and moderating user generated content within Discord, forums, Steam forums and Reddit community channels and actively communicating with players
  • Engage our players by planning and creating unique content (including assets, events, livestreams, videos) to be published on our websites and community channels; lead the design and execution of community engagement programs with internal teams
  • Drive community growth by monitoring and reporting on community channels and both online and in-game event performance to provide detailed analysis that fosters constant improvement and innovation
  • Inform our players about upcoming updates and changes to the game and live services by writing detailed patch notes, live service and issue updates, and maintenance information to be published on our website and community channels
  • Maintain positive relationships with our community partners including managing volunteer moderators
  • 3 + years of community management experience and professional gaming industry experience is required
  • Live-games / Games experience is required
  • Managing moderators and moderator experience require
  • Patch Notes experience required.
  • Discord, Forums, and/or community tools experience required
  • Livestreaming experience is required on platforms such as YouTube and Twitch
  • Project management and organizational experience preferred
  • Excellent interpersonal, written, and verbal communication skills
  • Strong writing and organizational skills
  • Excellent time management skills

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