Job description
Position Overview: The Production Coordinator plays a crucial role in ensuring the seamless daily operations of our company. We are seeking a dependable and highly organized individual to provide essential support in managing logistics, order processing, and related operational tasks. The successful candidate will work closely with the operations and production team, leveraging their expertise in jewelry operations, particularly in dealing with FedEx shipments and logistics.
Type: Contract (6 months)
Hours: 40 hours per week, PST hours
Location: Fully remote; candidates must reside in CA, TX, NY, NJ, CO, WA, IL, GA, ID, MA, NC, AZ, or MI.
Rate: Up to $30 per hour DOE
Key Responsibilities:
- Timely management of returns and repairs, collaborating closely with Customer Experience to maintain clear communication with our customers.
- Efficiently send and receive products from our headquarters and external partners, while accurately reconciling inventory within our inventory system.
- Oversee daily shipments and logistics, including effective communication with FedEx and Shipstation.
- Thoroughly review and verify loose diamonds for any defects.
- Process sales orders to third-party logistics (3PL) vendor(s).
- Create, tag, organize, and ship all merchandise to showrooms.
- Provide assistance as needed with daily operational activities.
- Ensure timely management of all transfer orders.
- Handle communication with the Insurance block regarding claims of lost packages.
- Develop and revise Standard Operating Procedures (SOPs) within the assigned scope.
Requirements:
- GIA certification or training is a plus.
- Experience in quality control within the jewelry industry.
- Proficiency in dealing with FedEx and Shipstation shipping processes.
- Knowledge of NetSuite/ERP and Shopify is a MUST.
- Excellent attention to detail, organizational skills, and time management abilities.
- Demonstrated ability to quickly and effectively solve problems with a positive can-do attitude.
- Strong interpersonal skills, enabling successful engagement and productive relationships with colleagues and stakeholders.
- Comfortable working in a fast-paced and high-growth environment, managing multiple simultaneous projects.
- Superior communication skills, both written and verbal.
Note: This job description outlines the primary responsibilities and qualifications for the Production Coordinator position. However, other duties may be assigned as necessary, and this document does not serve as an employment contract.
