Job description
Store Experience Manager
Client Overview:
Our client is looking for an upbeat, personable Store Experience Manager who loves the idea of creating great experiences for people. The ideal candidate is attentive to details, passionate about style and design, and driven to achieve targets.
This is a fulltime opportunity in Santa Monica, CA.
Schedule will be based on a Tues-Sat week and may vary based on business needs.
Responsibilities:
? Provide an industry leading omni-channel sales experience for our community via retail ?oor, email/text outreach, clientele and grassroots marketing initiatives
? Recruit, on-board, and retain talent to build a strong, reliable store team
? Increase customer retention by fostering a culture that provides a best-in-class experience and achieving key customer satisfaction goals
? Manage store scheduling, SOPs, and store P&L to achieve KPI targets
? Perform some digital customer service functions such as via email, live chat, and phone, the team serves as a remote extension of the online experience team when needed
? Ensure that the store team is ?uent in product knowledge, visual standards, company history, and brand values for a consistent shopping experience at all times
? Monitor inventory levels and optimize distribution options available
? Implement and maintain best practices to optimize back-of-house and front-of-house operations and best-practices
? Work closely with internal teams to help identify opportunities, create solutions, and communicate challenges appropriately
? Ability to lift 50lbs, walk on your feet for the duration of your shift, and use a ladder.
? Be entrepreneurial, proactive, and creative to achieve goals and deliver results—outside-the-box thinking is highly encouraged!
? Motivated self starter with a positive can-do attitude
? Articulate and enthusiastic, with a great eye for detail
? Ability to maintain “grace under pressure” mentality in the midst of complex situations; leans into a solution-oriented approach to problem-solving
? Adaptable to an ever-evolving environment
? A multi-tasking ninja with a keen sense for prioritization and organization
? Ability to cultivate and maintain meaningful relationships
? Available to work in-store, a ?exible, full time schedule; including weekends.
Qualifications:
? 4+ years store management experience in a dtc, designer, or contemporary retail setting
? 6+ months CRM experience
? Excellent written and oral communication skills and writing style
? Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, forms etc) and MS O?ce
? Bachelor Degree preferred
Apply today!
