Job description
As a UX Researcher, you’ll be defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.
Working with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.
Mandatory Skills
You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We’ll expect you to have the ability to use UX design research tools, including DScout, Optimal Workshop and video editing software.
You’ll also be creative in your problem solving and be able to work well as part of an Agile team environment. Experience in financial services is not a requirement as our research team have an array of experience across different industries. We value diversity of thought and fresh perspectives.
Good to Have Skills
• Knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
• The ability to deliver relevant and effective insight under varying project constraints
• Experience supporting HCD processes for both desktop and mobile, by leading research design and creating research material
• A background in human-computer interaction, psychology, sociology, or a related field
• Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders"
