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Wholesale Customer Service Representative

Job title: Wholesale Customer Service Representative
Contract type: Freelance
Location: City of Commerce
Discipline: Fashion
Remote: No
Salary: $23/hr.
Reference: 447787
Contact name: Lexy Hartwell

Job description

Looking for Wholesale Customer Service Representative who will be a vital member of the customer service team.  This role will engage with our sales team and customers by providing the best-in-class customer experience. 

This is a Temp to Hire role. 
Schedule is onsite, 5 days a week.  
*MUST be local to Los Angeles, CA. 

•    Provides support to our sales team and customers in a timely and efficient manner via phone and email
•    Manages orders from order entry to shipping ensuring orders are fulfilled and shipped in a timely manner
•    Responsible for updating and revising orders in a timely manner
•    Analyzes and resolves customer’s concerns based on department policies and procedures
•    Partners with order fulfillment and inventory planning team regarding stock availability dates and proactively communicates any issues or delays to the sales team and customers
•    Partners with the credit department to assist in reviewing order credit hold related issues
•    Ability to quickly learn CRM application, ERP systems and BI applications to generate reports and pull data that is critical in supporting sales and processing customer requests
•    Collaborates with customer service team and cross functional departments to drive solutions and add value to organization
•    Establishes, builds, and maintains professional relationships and demeanor at all times with internal and external business partners
•    Attends product knowledge training sessions to develop an understanding of organization and product to support our customers
•    Ad hoc projects and duties assigned

•    A minimum of 2-3 years in a customer service role, preferably wholesale apparel or footwear industry
•    Experience with omni-channel customer engagement platforms, B2B platforms and ERP systems
•    Ability to multi-task, self-motivated and a proactive problem solver with a sense of urgency
•    Collaborative and dynamic team player
•    Excellent written and verbal communication skills
•    Strong organizational and follow-up skills
•    Proficient in Microsoft Office applications, Excel is a must
•    Salesforce and BI tool experience a plus
Expired job