LinkedIn Ad

Wholesale Customer Service Representative for Apparel Brand

Job title: Wholesale Customer Service Representative for Apparel Brand
Contract type: Full-time
Location: City of Vernon
Discipline: Fashion
Remote: No
Salary: 48000
Reference: 443950
Contact name: Alissa Ochoa

Job description

Our client, a leading women's and men apparel and lifestyle brand, is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues.

This is a full-time, direct hire position. 
On-site in Vernon, CA
Rate: $21-23 per hour DOE

Key Responsibilities:
•    Managing customer inquiries, primarily from brands’ boutique clients
•    Contacting domestic accounts for shipping approvals, order statuses, and adjustments
•    Tracking inventory for OTS orders and allocating inventory to accounts
•    Building and maintaining strong relationships with brands wholesale accounts and account executives
•    Consistently providing excellent customer service
•    Troubleshooting and resolving problems in a timely manner
•    Reviewing return and exchange requests
•    Working cross functionally with other departments across the organization as needed to resolve client issues
•    Additional responsibilities as required

•    Minimum 1 year of experience providing customer service, primarily for wholesale customers
•    Apparel industry experience
•    Excellent verbal and written communication skills – must be able to maintain consistent and organized communication with customers and sales staff
•    Strong computer skills – intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
•    Customer centric with positive attitude at all times
•    Independent and driven for personal and professional success
•    Ability to work successfully in both a group setting and independently
•    Creative thinker who is organized and efficient

Submit your resume for immediate consideration! 
Expired job