Job description
We are currently recruiting a French-speaking - Operations Coordinator for an international luxury cosmetics brand founded in 2000, Encompassing makeup, skincare, and fragrance and stocked in more than 20 markets, and represented in some of the world's most prestigious stores, including Harrods, Galeries Lafayette, Space NK & Sephora.
Under the responsibility of the Group Sales Administration Manager, your missions will be the following:
Responsibilities:
- Managing customer relations: taking orders, managing, and monitoring deliveries, invoicing, follow-up, and monitoring the customer portfolio.
- You will be responsible for the management of calls to the Sales Department: management of current requests, organisation of the sending of sales, marketing, and technical documents.
- Participation in the implementation of dashboards and reporting tools.
- Ensuring the reliability of the shipping order process, and in particular the management of disputes.
- Management of various administrative tasks related to the smooth running of the department
Skills and experience required
• 3 years minimum experience in sales administration.
• Experience working in the cosmetic industry would be an advantage
• Proficient in excel based systems and data manipulation
• Demonstrated collaborative skills
• Fluency in French