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Wholesale Customer Service Coordinator

Job title: Wholesale Customer Service Coordinator
Contract type: Freelance
Location: Los Angeles
Discipline: Fashion
Remote: No
Salary: $22-25/hr.
Reference: 441918
Contact name: Alissa Ochoa

Job description

Wholesale Customer Service Coordinator needed for Apparel/Accessories Brand!

This is a temp-to-perm role. 
Rate: $22-25/hr. DOE 
NOTE: On-Site 5 days a week at their office in West Hollywood! 

•    Responsible for the day-to-day tasks of the wholesale customer service department. 
•    Data Entry i.e. orders, RTV, Damages, credits.
•    Place price ticket orders within 24 hours of order receipt.
•    Manage order allocation to 3PL warehouses. 
•    Process sample requests from our Sales teams as well as other internal requests
•    Other tasks as needed to assist Operations.
•    Generate Excel reports as needed.
•    Confirm purchase orders are received in retailer portals via automatic upload and/or manual process.
•    Upload UPC’s into GXS catalog. 
•    Answers questions about products, price, delivery, availability of product, etc.
•    Follow up on open orders, open pick tickets and open RA’s.
•    Ensures accurate shipping information.
•    Proactively communicates with customers to assure timely delivery on all orders.

•    3 years of previous customer service experience. 
•    Experience working with majors, specialty and drop ship in both domestic and international regions. 
•    Bachelor’s degree in business or related field; additional relevant work experience can be substituted for an earned degree
•    Strong interpersonal and computer skills.
•    Exceptional attention to detail and quality control.
•    Ability to organize, prioritize, and reprioritize workload in a dynamic environment.
•    Ability to work both independently and as part of a team.
•    Flexible thinker with the ability to make sound independent decisions.
•    Ability to work with little supervision and work well with others at all levels in the organization.
•    Ability to work in a fast-paced, multi-tasking environment.
•    Excellent communication and executive presentation skills
•    Problem solver mentality with a relentless focus on customer satisfaction
•    Familiarity with NetSuite is a plus.
•    Familiarity with GXS Catalog. 
•    Proficiency in Excel and MS Office products
•    Apparel experience required 
•    High SKU count manufacturing and/or distribution experience
Expired job